How to Structure a Professional Client Consultation on the Phone
, by Lynsey Bennett, 3 min reading time
How to Structure a Professional Client Consultation on the Phone
Build trust, avoid mistakes, and get flawless results — before they even walk in the door.
As a spray tan artist, every great result starts with the right prep — and that includes how you speak to your client. A short phone consultation can make all the difference in managing expectations, prepping the skin, and creating a five-star experience.
Here’s how to structure a consultation call that positions you as the pro and ensures your client feels totally taken care of:
1.
Start With the Event
Ask the basics — but make it feel personal.
- “Is this tan for a special occasion or just a confidence boost?”
- “What’s the date of the event?”
- “What are you wearing?” (Backless dress? Long sleeves? You’ll want to tailor the tan depth and blend zones.)
🎯 Why it matters: This helps you time their appointment perfectly — and manage expectations about how fresh the tan will look on the day.
2.
Discuss Skin Type & Prep
Get insight into their skin so you can give tailored advice:
- Do they usually tan well?
- Are they dry or sensitive?
- Do they exfoliate regularly?
🧴 Your advice should always include:
- Exfoliate 24 hours before the appointment
- No moisturiser, deodorant, or perfume on the day
- Wear loose, dark clothing
- Remove makeup and jewellery
💡 Top tip: Recommend Lusso Primer and a bamboo mitt for the gentlest prep.
3.
Ask About Medications or Skin Conditions
A sensitive but important step — some medications, especially acne treatments or hormone-based prescriptions, can affect how tan develops.
- “Are you taking any medication or using strong skincare (like retinol or acne treatments)?”
- “Do you have any known allergies or conditions like eczema or psoriasis?”
📍 Why it matters: You might need to avoid certain areas or offer a patch test.
4.
Offer Shade Recommendations
Once you’ve gathered all the info, offer a personalised recommendation based on their event, skin tone, and preference.
💬 “For a bridal shower next Friday and your skin tone, I’d recommend our Lusso Rapid Mousse — we can adjust the depth based on how long you leave it on.”
5.
Confirm the Appointment + Send Follow-Up
Wrap it up professionally:
- Confirm date/time/location
- Let them know what to bring or wear
- Send a confirmation text/email with the prep instructions you discussed
💌 This makes you look organised and trustworthy — and avoids last-minute surprises like someone showing up covered in body oil.
🗂️ Summary: Phone Consultation Checklist
✅ Event date & type
✅ Skin type & history
✅ Medications/skin conditions
✅ Prep instructions
✅ Tan product recommendation
✅ Confirm booking + send follow-up message